Privacy Policy

Privacy & Cookie Policy

Data Officer / Personal Data Collection Method

This text was prepared by “Çelebi Havacılık Holding A.Ş.” (CELEBI) to fulfill the obligation to provide “transparent information” according to the the law on The Protection of Personal Data no. 6698 (KVKK) and General Data Protection Regulation (GDPR). As the “data processor” and “data controller”, because of the Cargo, Platinum, Meet&Greet, Baggage Tracing Form Human Resources services, CELEBI can process the personal data, in accordance with the law and related legislation and conditions and limits which are mentioned below, by collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, anonymization, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. As long as the above-mentioned Cargo, Platinum, Meet&Greet, Human Resources services are not used and the e-forms which are about those services are not filled by the data owner, website users can take advantage of the CELEBI’s website without giving any personal data. Apart from this website, personal data can be processed within the framework of relevant legislation in order to carry out the activities and complete the services successfully in any written, verbal or electronic transactions with ÇELEBI. Related forms can be requested to be filled by all of our subsidiaries.. 

Cookies will be used during your visit to and, Explanations about cookies are also included in this text.

Purpose/Legal Reason

According to KVKK Article 3/d and GDPR 4/1 “personal data” means “any information relating to an identified or identifiable natural person (‘data subject’)”. CELEBI stores personal data such as; Data subjects ID information, contact information, residential address, birth date, sex, e-mail address. The purpose and legal reason for processing these personal data is to carry out the services, to execute invoices/e-invoices, to track cargos, to do analysis/researches, to fulfill the obligation of data storage, report, provide information according to related legislations and any other legal responsibilities that CELEBI obliged to serve. Provided that a contract is established or directly related to the performance of the contract as stated in Article 5 / c of KVKK, the explicit consent of the data owner is not required if the personal data of the parties to the contract are required to be processed. 

Data owner’s personal data shall not used any other way that is not mentioned in this “Illustrative Text” and shall not transferred or disclosed any third party without the prior consent of data subject or without the legitimate reason that is mentioned GDPR or KVKK by CELEBI.The personal data of those who visit Privacy Classification: Public and, which are managed by ÇELEBİ, are processed for the following purposes and legal reasons:

  • i. Cargo tracking
  • ii. Lost property tracking
  • iii. Receiving VIP service delivery applications
  • iv. Collection of service fees
  • v. Announcing communication channels and sharing content for corporate communication

Processing cookie data without deciphering the visitor's identity in order to analyze visitors' experiences with the website and to increase the functionality of websites. The Privacy Statement of the Google Analytics technology used in this process can also be found here:

Transfer to Third Parties and Third Country 

The personal data of the data owner is transferred to the following third persons when necessary, in order to be limited to the above-mentioned purposes and not to be contrary to Articles 8 and 9 of KVKK and Articles 44 and so on of GDPR. 

  • ÇELEBİ's business partners, 
  • ÇELEBİ's shareholders, 
  • Companies within ÇELEBİ,
  • Public institutions and organizations authorized by law, 
  • Private persons, 
  • Independent audit companies, in order to carry out its activities and services, within the framework of legal obligations and legal limitations, 

Personal data shall not be transferred to a third-party country without the explicit consent of the data owner except the following cases. 

The existence of one of the conditions specified in the second paragraph of Article 5 and the third paragraph of Article 6 of the KVKK and the foreign country, where the personal data will be transferred, whether has sufficient protection or not, when the Data controllers in Turkey or in the related third country guarantees a written sufficient protection, personal data can be transferred out of the country without seeking the express consent of the data owner.

Data Owner’s Rights 

According to Article 11 of KVKK and Articles 12-22 of GDPR, data owner’s rights are stated below. Everybody can apply to the Data Controller and can question, 

  • whether personal data about him / her has been processed 
  • request information if it has been processed 
  • To learn the purpose of processing personal data and whether they are used in accordance with their purpose, 
  • Knowing the third parties to whom personal data is transferred at home country or third country, 
  • Requesting correction of personal data in case of incomplete or incorrect processing, 
  • To request the deletion or destruction of personal data in accordance with the conditions provided for in Article 7 of the KVKK, 
  • to request that the transactions carried out in accordance with paragraphs (d) and (e) be notified to the third parties to whom the personal data are transmitted, 
  • to object to the occurrence of a result against the person by analyzing the processed data exclusively through automated systems, 
  • In case of loss due to unlawful processing of personal data, has the right to demand the damages. 

Pursuant to Article 13 of the KVKK and GDPR Article 21, the data owner may at any time communicate his / her questions, requests or complaints, regarding the relevant application of the Law, to ÇELEBİ in written form by postal offices or by electronic means or in other ways specified in the KVKK/GDPR. Requests for personal data; with the necessary information to determine the identity and explanation of which of the rights mentioned in Article 11 of the KVKK, can be sent to Saray Mah., Site Yolu Sok. Anel İs Merkezi No:5, 34768 Ümraniye/İstanbul via registered mail, notary public or by hand. ÇELEBİ will finalize the requests in the application as soon as possible according to the nature of the request.


Cookie Policy

Why do we use cookies?

We use the cookies for various purposes including but not limited to level up your user experience, to provide you with personalized contents which are best fit to your preferences, to monitor our own performance, to provide your security and the privacy while you are visiting our web site. 

Which cookies does Çelebi Havacılık Holding A.Ş. use?

The targeting cookies which are utilized in Çelebi Havacılık Holding A.Ş.’s web site, collect information about your browser habits, recognizes that you have visited a web site and share this information with other authorities and organizations. In this manner, it enables the contents which are within your area of interest to reach out to you. Even though these cookies can follow your visits to the other web sites, since no connection is established between the collected data and your profile, they usually cannot identify who you really are. Without these cookies, you encounter with less contents within your area of interest.

For the purposes of obtaining support on matters such as Google Analytics, user behaviors or monitoring of the web site performance, Çelebi Havacılık Holding A.Ş. currently uses Google Adwords as the “Targeting Cookie”. For more information related to Google Adwords, you can visit

How can I manage and delete cookies?


Usually the web browsers are directly set up allowing usage of the cookies. Through the settings of your browser, you can restrain, avoid, delete the cookies or you can adjust your device in a manner to be alerted when cookies are sent to your device. Use of different methods may be required for different browsers; you can have detailed information from the “Help” section of your browser.


If you access the web sites that belong to Çelebi Havacılık Holding A.Ş. through different devices, you need to be sure for each device that the “cookie settings” of your browser are adjusted in accordance with your preferences.

In case you avoid one or more cookie category, we may still continue to collect information with the current cookies however the usage of the cookies that were avoided will be ceased.

User Agreement

By continuing to use our web site you agree placement of the cookies to your device. If you do not want the cookies to be placed in your device, please adjust the settings of your browser in accordance with your preferences. 

In case you prefer not to receive the cookies, Çelebi Havacılık Holding A.Ş. does not guarantee that you can access all domains and contents of our web site, benefit from all of the services provided in our web site. Removal or deletion of the cookies may have an adverse impact on your user experience. 

You can send an e-mail to to have further information on cookies and to contact us.


This privacy policy informs you about the type, scope and purpose of the collection and use of personal data on this website by the CELEBI Cargo GmbH (hereinafter called “we” or “us”). We are responsible for all personal data collected on this website, unless this privacy policy provides different information.

Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This typically includes your name, e-mail address or telephone number. In addition, however, purely technical data that can be traced back to a person must also be regarded as personal data.

Contact details of the data controller


Cargo City Süd 543

60549 Frankfurt am Main


Phone: 069 69800910


Contact details of the data protection officer

Data Protection Officer

Cargo City Süd 543

60549 Frankfurt am Main

E-Mail Addressee: 


Your Rights

On request, you have the right to obtain free information on your stored personal data. Additionally, you have the right to obtain the rectification of inaccurate personal data, the right to obtain a restriction of excessively processing of personal data as well as the right to obtain the erasure of unlawful processed personal data or data which is stored too long (as far as there are no legal obligations to store the data). Furthermore you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller (right to data portability), as far as you have handed over the data to us within the framework of a declaration of consent or for the fulfillment of a contract.

Insofar you have also a right to object in individual processes this is dealt within the description of the individual process.

In order to exercise your rights you can write an e-mail to

In addition, you have the right to lodge a complaint with a supervisory authority.

Voluntary Provision of Data

The provision of your personal data on this website is generally neither required by law nor by contract. You are not obliged to disclose personal data on this website. However, the provision of the functions of this website requires the processing of your personal data.

Information on Cookies

Cookies are small text files which are stored on your terminal device by the browser used when you access our website. In this way you can "recognize" individual services of a website and "remember" which settings you have made. This serves on the one hand the user-friendliness of web pages and thus the users (e.g. storage of login data). On the other hand, cookies are used to collect statistical data on website use and to use the data thus obtained for analysis and advertising purposes.

Some cookies are automatically deleted from your terminal device as soon as you leave the website (so-called session cookie). Other cookies are stored for a certain period of time, which does not exceed two years in each case (persistent cookies). We also use so-called third party cookies, which are managed by third parties in order to offer certain services.

You can influence the use of cookies. Most browsers have an option that restricts or completely prevents the storage of cookies. However, it is pointed out that the use and especially the comfort of use are limited without cookies.

Overview about the Processes

Personal data are processed on this website in the context of the following processes:

  • Cargo Tracing
  • Server-Logfiles
  • Contacting us
  • Google Analytics


1.Cargo Tracking

You can get information about the current status of your cargo if you enter the AWB-Number (and in some cases further details to identify the cargo). No user account, no e-mail address and no further e-mail address is necessary to conduct to cargo tracing.

Logfiles of the request are stores (see no 2 below).

Legal Basis

The data are processed on the basis of Art. 6 (1) lit. b GDPR.  According to Art. 6 (1) lit. b GDPR the processing of personal data is lawful if it is necessary to perform a contract.

Storage Period

We store no data within the of cargo tracking.

2.Server Log Files

Each time you access the website, we automatically collect a series of technical data, which is personal data.

These are:

  • User’s IP address
  • Name of the requested website respectively the data file
  • Date and time of the access
  • Transferred data volume
  • Report of successful retrieval
  • Browser type and version
  • User’s operating system
  • The device used by the user, including MAC address
  • Referrer-URL (the previously visited website)


This data is not combined with any other personal data that you actively provide on the website. We collect server log files for the purpose of administering the website and to be able to recognize and prevent unauthorized access.

Legal Basis

The processing of personal data within the frame of the log files is based on Art. 6 (1) lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data Our legitimate interest is in the easier administration and the ability to detect and track hacking. You can object to this data processing at any time if there are reasons which exist in your particular situation and which speak against the data processing. In order to do so you can write an e-mail to the data protection officer.

What is an IP address?

The IP address is a worldwide unique sing of numbers which is assigned to each device (e.g. smartphone, tablet, PC) connected to the Internet. The IP address depends on which Internet access your device is currently connected to the Internet. This can be the IP address that your Internet provider has assigned to you, for example, if you are connected to the Internet via your W-LAN at home. It can also be an IP address assigned to you by your mobile phone provider or the IP address of a provider of a public or private W-LAN or other Internet access. In its currently most common form (IPv4), the IP address consists of four number blocks. In most cases, as a private user, you will not use a constant IP address, as this is only temporarily assigned to you by your provider (so-called "dynamic IP address"). With a permanently assigned IP address (so-called "static IP address") a clear assignment of user data is easier in principle. Except for the purpose of tracking unauthorized access to our website, we do not use this data on a personal basis, but only evaluate on an anonymous basis which of our websites are favored, how many accesses are made daily and the like.

Storage Period

The log data is automatically deleted after 30 days. We reserve the right to store log data longer, if there are facts which suggest that an illegal access has taken place (such as the attempt of hacking or a so-called DOS-attack).


When you contact us (for example by e-mail or by using the contact form), the information provided by you will be stored for the purpose of processing the request and in the event that further questions arise.

Legal Basis

The processing of personal data within the frame of contacting is based on Art. 6 (1) lit. a and lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interest consists in the processing of the contact information. You can object to this data processing at any time if there are reasons which exist in your particular situation and which speak against the data processing. In order to do so you can write an e-mail to the data protection officer.

Storage Period

The personal data stored within the scope of establishing contact will be deleted if the request has been completely clarified and it is also not to be expected that the concrete contacting will become relevant again in the future.

4.Google Analytics

This website uses Google Analytics, a web analysis service of Google LLC  ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses several "cookies" (see above) to identify your browser. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there. However, we have activated the IP anonymization function on this website so that Google will shorten your IP address within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area previously. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with further services associated with website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data. For the exceptional situations in which personal data is transferred in the USA, Google has submitted to the EU-US-Privacy Shield,

Legal Basis

The processing of personal data within the frame of Google Analytics is based on Art. 6 (1) lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interest consists in analyses of website’s use. You can prevent the transmission of data generated by the cookie and relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

Storage Period

The personal reference is deleted directly by the partial deletion of the IP addresses, so that only statistical data is stored.