As Çelebi Aviation Kenya, our commitment to customer-focused quality is the cornerstone of our corporate culture. We uphold this principle by adhering to the highest standards of total quality management, ensuring operational excellence and sustainability across all our services.
As Çelebi Aviation Kenya, we provide comprehensive ground handling services at Jomo Kenyatta International Airport in Nairobi. Our services cover key operational areas, primarily ramp operations and passenger services.
We conduct ramp operations safely, efficiently, and seamlessly, supported by advanced IT systems and handheld terminals. For passenger services, we assign dedicated teams to our airline partners, enabling our personnel to develop expertise in each airline’s specific operational procedures.
We provide safe, reliable, and efficient ramp services supported by advanced IT systems and handheld terminals to our airline customers. Our trained teams have extensive experience across a wide range of aircraft and manage all ramp operations from arrival to departure, ensuring consistent service delivery. Our operations are supported by a modern fleet of over 1,100 GSE units, including full equipment sets for both wide-body and narrow-body aircraft, enabling us to handle diverse operational requirements, including aircraft such as the A380.
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We handle baggage and cargo efficiently and accurately in line with loading/offloading instructions, ensuring timely delivery and operational flow.
We clean the interior of aircraft to maintain hygiene standards and enhance passenger comfort.
We position aircraft safely and securely upon arrival, ensuring correct stand allocation and proper setup of ground equipment
We maneuver aircraft on the ground using tow vehicles for safe repositioning and departure.
We perform weight and balance calculations to ensure safe flight operations.
We service aircraft lavatory and portable water systems to ensure hygiene and passenger comfort.
We supply external electrical power to aircraft on the ground, ensuring uninterrupted onboard operations without the need to run auxiliary engines.
We ensure the safe, secure, and timely transfer of passengers and crew between terminal and aircraft.
As Çelebi Aviation Kenya, we provide reliable and efficient passenger services tailored to the operational requirements of our airline partners. Our experienced teams manage all key passenger handling processes, including check-in, boarding, document control, queue management, ancillary services, and arrival support, ensuring a smooth and consistent passenger experience.
Dedicated teams assigned to each airline develop in-depth knowledge of specific service standards, and procedures, enabling seamless coordination across all touchpoints. We also manage pre-flight, post-flight, back-office, and ticketing operations with a strong focus on service quality and operational continuity.
We manage passenger check-in procedures, including seat assignments and baggage tagging, to ensure a smooth departure process.
We oversee all gate procedures such as boarding, final passenger verification, and coordination of on-time departures.
We locate and resolve issues related to delayed, lost, or mishandled baggage using tracking systems and airline support systems.
We assist arriving and transferring passengers throughout customs procedures and gate transitions, ensuring a smooth and hassle-free airport experience.
We provide end-to-end escort and support for minors traveling alone and passengers with disability requiring mobility.
We provide reliable cargo and warehouse services in Kenya, with a strong focus on safe handling, efficient storage, and timely operations to meet our customers' needs.
See DetailsFor all business inquiries, partnership opportunities, or service-related requests, please contact our team directly. We are here to support your operational needs across our global network.
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Çelebi Aviation Kenya
