Ground Handling Services

We position aircraft safely and securely upon arrival, ensuring correct stand allocation and proper setup of ground equipment.

We handle baggage and cargo efficiently and accurately in line with loading/offloading instructions, ensuring timely delivery and operational flow.

We maneuver aircraft on the ground using tow vehicles for safe repositioning and departure.

We clean the interior of aircraft to maintain hygiene standards and enhance passenger comfort.

We supply ground-based air conditioning or heating units to maintain a comfortable cabin temperature during ground operations.

We supply external electrical power to aircraft on the ground, ensuring uninterrupted onboard operations without the need to run auxiliary engines.

We service aircraft lavatory and potable water systems to ensure hygiene and passenger comfort.

We position wheel chocks and safety cones to secure the aircraft and ensure ramp safety throughout ground handling operations.

We remove ice and snow from specific aircraft surfaces and apply anti-icing fluids to prevent reformation, ensuring compliance with flight safety regulations in low-temperature environments.

We ensure the safe, secure, and timely transfer of passengers and crew between terminal and aircraft.

We provide Air Starter Unit upon the request of the Carrier in accordance with specific aircraft type requirements.

We manage passenger check-in procedures, including seat assignments and baggage tagging, to ensure a smooth departure process.

We oversee all gate procedures such as boarding, final passenger verification, and coordination of on-time departures.

We provide on-site airline ticketing services, including new bookings, reissues, and itinerary changes.

We assist arriving and transferring passengers throughout customs procedures and gate transitions, ensuring a smooth and hassle-free airport experience.

We offer tailored assistance for VIPs and premium passengers, ensuring expedited and comfortable service through all airport processes

We locate and resolve issues related to delayed, lost, or mishandled baggage using tracking systems and airline support systems.

We provide end-to-end escort and support for minors traveling alone and passengers with disability requiring mobility.

We perform weight and balance calculations to ensure safe flight operations.

We prepare load and trim sheets to document aircraft weight distribution and balance.

We provide en-route operational support via VHF communication channels.

We transmit flight data and maintain clear communication with relevant parties.

We coordinate with passenger services and ramp teams to ensure smooth flight operations.

We manage flight operations and prepare necessary flight documentation.

We carry out all operational preparations before aircraft departure.

We coordinate overflight and landing permits, along with airport slot allocations, to ensure smooth and timely flight operations.

We organize hotel accommodations and ground transport for crew or displaced passengers.

We coordinate refueling and onboard catering services in accordance with flight schedules and airline preferences.

We provide maintenance and operation of aerobridge mounted equipment (BME) services airports, providing Fixed Electric Ground Power (FEGP) and Air Conditioning Unit (ACU) services at contact stands.

We provide a towbarless vehicle used for taxiing aircraft on the ground, reducing the need for aircraft engines to be powered during taxing, reducing fuel consumption while being Eco-friendly thereby lowering carbon emissions, contributing to more sustainable airport operations. TaxiBot services enhance safety, minimize turnaround times, and provide significant operational cost savings.

Electric Equipment Vehicle Charging is supporting sustainability with electric vehicle charging infrastructure, which supports the growing adoption of electric vehicles.

We ensure the safe and efficient positioning and operation of aerobridges, facilitating smooth passenger boarding and disembarkation processes.